Built exclusively for the Alcatel PBX’s. This Soft Wallboard application can turn a small ACD/Hunt group system into a high-end call centre.
It can run on a PC or a plasma monitor and will display all of the common statistics to optimize the performance of your call centre.
ACD and CCD
QuickVIEW is scalable and easy to manage solution for BPs, SPs and end-users.
ACD & Hunt Groups
Call Statistics that summarize the status of your call centre in an instant
Agent Statistics that summarize the availability of your agents
Statistics can be reset automatically at night so that stats are set to zero when agents arrive.
Provides thresholds that alert your call centre agents by flashing on/off when the threshold is broken.
Supported on OXO, OXE & Rainbow
QuickVIEW Office is a Windows 7 64-bit application. It can run multiple Wallboards from one PC simultaneously
Configuring the Wallboard is easy. You start by creating a queue for each of your ACD or Hunt groups and provide each queue with an appropriate telephone number.
Thereafter, you select the queues you have created and choose the statistics you want to display for each queue respectively. Each of your chosen statistics is displayed in the specified tile along with the relevant heading.
The Wallboard then monitors the associated telephone numbers and provides with real-time updates on the respective screens.
Integrated with ALE Rainbow Platform
QuickVIEW provides feature rich monitoring and analytics through Rainbow client application on Mobile and other devices.
See a quick demo here to find out more.
If you have specific integration requirements with Rainbow, click here to jump to feedback page and our dedicated support team will get back to you asap.
A Certified product by ALE AAPP
QuickVIEW is a rigorously tested product in ALE AAPP labs. It was first tested and certified in 2016.
The new Open API interfaces allow us to deliver feature-rich, stable and highly scalable call recording platform for our customers globally.
Click here to see the latest Interworking report on ALE AAPP website.