PCI & MiFID II Compliant
A VoIP, SIP and TDM call recorder with multi-tenancy and an option for quality monitor.
A soft wallboard with real-time statistics for ACD groups and agents that can also be displayed on a plasma screen.
Include advanced metering scenarios
A Call Accounting solution for advanced payment configurations including multi-tariff and multi-carrier management with an option of PMS integration for the hospitality sector.
Interactive Voice Response
Software based IVR solution
A completely software based solution with multi-level tree and integration with third-party APIs and a text to speech engine.
Emergency call tracking made simple
An alert notification system that triggers and manages real-time alarms to key personnel.
Real-time notifications include:
Quality Monitor & Evalutaion
Feature rich Quality Monitoring suite
A module on top of call recording to train and evaluate agents for optimal performance and a better customer experience.
Cloud Call & Video Recording
Cloud solutions for ALE Rainbow
This is a solution for call recording that is designed to address deployments across the horizontal market scape.
This multi-tenant call recording solution can be deployed through:
Middleware for reporting
Integrate with any third-party application
This is a cloud based middleware that connects application with users using ALE Rainbow. It is used for
Your guide to an overview of our products and solutions for ALE Platforms.