FEATURED PRODUCTS & SOLUTIONS FOR ALE PBX PLATFOMS
Call Recording
PCI & MiFID II Compliant
A VoIP, SIP and TDM call recorder with multi-tenancy and an option for quality monitor.
- PCI-DSS, MiFID II and GDPR Complaint
- Dispute management
- Real time agent monitoring
- Agent training
- Multi-tenancy
- Multi-PBX
Soft Wallboard
Real-time statistics
A soft wallboard with real-time statistics for ACD groups and agents that can also be displayed on a plasma screen.
- Improved Customer experience/Engagement
- Real time analytics
- Agent monitoring
- Group monitoring
- Real time threshold alerts
- Time management
Call Accounting
Include advanced metering scenarios
A Call Accounting solution for advanced payment configurations including multi-tariff and multi-carrier management with an option of PMS integration for the hospitality sector.
- Customer Experience
- Process Automation
- Multi-tenancy
Interactive Voice Response
Software based IVR solution
A completely software based solution with multi-level tree and integration with third-party APIs and a text to speech engine.
- Customer experience
- Workflow
- Time management
- Self-service
- Agent cost optimization
Alert Notifications
Emergency call tracking made simple
An alert notification system that triggers and manages real-time alarms to key personnel.
Real-time notifications include:
- Location
- Number Dialled
- Date and Time
Quality Monitor & Evalutaion
Feature rich Quality Monitoring suite
A module on top of call recording to train and evaluate agents for optimal performance and a better customer experience.
- Agent training
- Agent evaluation
- Agent feedback
- Campaign Management
FEATURED PRODUCTS & SOLUTIONS FOR ALE RAINBOW CPaaS
Cloud Call & Video Recording
Cloud solutions for ALE Rainbow
This is a solution for call recording that is designed to address deployments across the horizontal market scape.
This multi-tenant call recording solution can be deployed through:
- Service Providers
- Self-Hosted (On-Premise)
- WebRTC enabling call and video recording through the browser
- Server less architecture with AWS
Middleware for reporting
Integrate with any third-party application
This is a cloud based middleware that connects application with users using ALE Rainbow. It is used for
- Real-time threshold alerts & service updates
- Respond to alerts in immediately
Product Portfolio
Your guide to an overview of our products and solutions for ALE Platforms.
