FEATURED PRODUCTS & SOLUTIONS FOR ALE PBX PLATFOMS

Call Recording
PCI & MiFID II Compliant

A VoIP, SIP and TDM call recorder with multi-tenancy and an option for quality monitor.

  • PCI-DSS, MiFID II and GDPR Complaint
  • Dispute management
  • Real time agent monitoring
  • Agent training
  • Multi-tenancy
  • Multi-PBX

Soft Wallboard
Real-time statistics

A soft wallboard with real-time statistics for ACD groups and agents that can also be displayed on a plasma screen.

  • Improved Customer experience/Engagement
  • Real time analytics
  • Agent monitoring
  • Group monitoring
  • Real time threshold alerts
  • Time management

Call Accounting
Include advanced metering scenarios

A Call Accounting solution for advanced payment configurations including multi-tariff and multi-carrier management with an option of PMS integration for the hospitality sector.

  • Customer Experience
  • Process Automation
  • Multi-tenancy

Interactive Voice Response 
Software based IVR solution

A completely software based solution with multi-level tree and integration with third-party APIs and a text to speech engine.

  • Customer experience
  • Workflow
  • Time management
  • Self-service
  • Agent cost optimization

Alert Notifications
Emergency call tracking made simple

An alert notification system that triggers and manages real-time alarms to key personnel.

Real-time notifications include:

  • Location
  • Number Dialled
  • Date and Time

Quality Monitor & Evalutaion
Feature rich Quality Monitoring suite

A module on top of call recording to train and evaluate agents for optimal performance and a better customer experience.

  • Agent training
  • Agent evalutaion
  • Agent feedback
  • Campaign Management

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FEATURED PRODUCTS & SOLUTIONS FOR ALE RAINBOW CPaaS

Cloud Call & Video Recording
Cloud solutions for ALE Rainbow

This is a call recording application for voice and video through Rainbow CPaaS APIs. QuickINTERACT can be viewed within the Rainbow interface. It is an AW powered solution making it highly scalable and available.

  • Multi-tenant setup
  • Self hosting at site level
  • Real-time statistics

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Middleware for reporting
Integrate with any third-party application

This is a call recording application for voice and video through Rainbow CPaaS APIs. QuickINTERACT can be viewed within the Rainbow interface. It is an AW powered solution making it highly scalable and available.

  • Third-party integration
  • Mobility
  • Threshold Alerts & Service updates

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Product Portfolio

Your guide to an overview of our products and solutions for ALE Platforms.

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