Call Recording
PCI & MiFID II Compliant

A VoIP, SIP and TDM call recorder with multi-tenancy and an option for quality monitor.

  • PCI-DSS, MiFID II and GDPR Complaint
  • Dispute management
  • Real time agent monitoring
  • Agent training
  • Multi-tenancy
  • Multi-PBX

Soft Wallboard
Real-time statistics

A soft wallboard with real-time statistics for ACD groups and agents that can also be displayed on a plasma screen.

  • Improved Customer experience/Engagement
  • Real time analytics
  • Agent monitoring
  • Group monitoring
  • Real time threshold alerts
  • Time management

Call Accounting
Include advanced metering scenarios

A Call Accounting solution for advanced payment configurations including multi-tariff and multi-carrier management with an option of PMS integration for the hospitality sector.

  • Customer Experience
  • Process Automation
  • Multi-tenancy

Interactive Voice Response 
Software based IVR solution

A completely software based solution with multi-level tree and integration with third-party APIs and a text to speech engine.

  • Customer experience
  • Workflow
  • Time management
  • Self-service
  • Agent cost optimization

Alert Notifications
Emergency call tracking made simple

An alert notification system that triggers and manages real-time alarms to key personnel.

Real-time notifications include:

  • Location
  • Number Dialled
  • Date and Time

Quality Monitor & Evalutaion
Feature rich Quality Monitoring suite

A module on top of call recording to train and evaluate agents for optimal performance and a better customer experience.

  • Agent training
  • Agent evaluation
  • Agent feedback
  • Campaign Management

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Cloud Call & Video Recording
Cloud solutions for ALE Rainbow

This is a solution for call recording that is designed to address deployments across the horizontal market scape.

This multi-tenant call recording solution can be deployed through:

  • Service Providers
  • Self-Hosted (On-Premise)
  • WebRTC enabling call and video recording through the browser
  • Server less architecture with AWS

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Middleware for reporting
Integrate with any third-party application

This is a cloud based middleware that connects application with users using ALE Rainbow. It is used for

  • Real-time threshold alerts & service updates
  • Respond to alerts in immediately

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Product Portfolio

Your guide to an overview of our products and solutions for ALE Platforms.

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