When it comes to the mass market, you may be challenged to find a Voice Recorder that everyone can afford. This is the market space we occupy and we have solutions that cover almost 100% of possibilities with benefits including:
and SIP call recording
Call Flags, Call Filters and
QuickRECORD is scalable and easy to manage solution for BPs, SPs and end-users
Record on Demand
The search functionality allows users to set up advanced criteria to create pre-defined templates that will return results filtered by:
And much more.
Call flags are assigned to a call with the intention to highlight its nature or priority.
Very often, call centers use them to grade the quality of the call from excellent to poor or need training. In addition, multiple flags can be assigned to a single call, in a scenario where you could have a confirmed order but poor customer experience.
They can also be used to pre-define a search criterion
Archiving & Job Scheduling
This feature is for the Supervisor or Group Admin who can listen to a live call for monitoring and evaluation.
Once the relevant calls have been found, the calls can be accessed using the standard built-in audio player with Play, Rewind, Fast Forward and Pause functionality
Real-time statistics dashboard
Receive real time statistics within the QuickRECORD interface including calls recorded, number of monitored extensions, license details and much more.
Set and monitor the frequency of the callers voice. A recorded call can be looked in to immediately, in case, the frequency exceeds the set limit as it may point towards an unsatisfied caller.
Retrieve extensions from OmniPCX Office
Now our end-users can import as many extensions as they want with a few clicks if the respective extensions are already configured with in OmniPCX Office (OXO)
Call Log Reports
Get call reports for all the calls with an option to filter the results down to:
Set up criteria to receive reports in your inbox for call information with respect to DDI, CLI, or extension for:
The reports can be set to be scheduled for a daily, weekly, or monthly basis
Call Transfer Reports
All hops or transfers can be traced to see the user experience with the internal user’s specific extension numbers and timing.
Missed Call Reports
Keep on top of missed calls with the ability to ensure that the agents called back within the specified duration. If the respective agents call back within the set duration, the number called will be removed from the missed call report. However, in case the call is returned after the set duration, the number will keep showing in the callback report with an indication that the call was not timely made
Supported on OXO, OXE & Rainbow
QuickRECORD caters to up to 250 extensions (limitation of PBX) with a web interface
Integrated with ALE Rainbow Platform
QuickRECORD provides feature rich monitoring and analytics through Rainbow client application on Mobile and other devices.
See a quick demo here to find out more.
If you have specific integration requirements with Rainbow, click here to jump to feedback page and our dedicated support team will get back to you asap.
A Certified product by ALE AAPP
QuickRECORD is a rigorously tested product in ALE AAPP labs. It was first tested and certified in 2009.
The new Open API interfaces allow us to deliver feature rich, stable and highly scalable call recording platform for our customers globally.
Click here to see latest Interworking report on ALE AAPP website.