QuickSUITE
QuickSUITE
Please download details from the Portal for the required specification for the respective number of units/ extensions.
No, once a site has the software server installed, the respective number of additional licenses of an added module will be charged only.
We offer complete software-based solutions, until or unless a Voice Recorder is required for analog or TDM lines or if the handsets type is not IP.
This scenario will require a small piece of hardware, Blue Box, which will Packetize the analog/digital signals to IP for recording.
This is shipped to your doorstep within 2 to 3 working days.
As far as the Phone System is for Alcatel-Lucent, it will be supported.
Yes, you can install it yourself also but charges are very minimal anyway and need to be paid for the first installation only per site.
QuickRECORD
Yes, voice recording is made available for remote extensions through VPN or FTP.
Yes, QuickRECORD records analog & TDM lines, through the trunk side.
This scenario will include a small piece of hardware, Blue Box, which will Packetize the analog/digital signals to IP for recording.
This is shipped to your door-step within 2 to 3 working days.
Yes, QuickRECORD has an add-on feature of silent monitoring which allows a Group Admin or Supervisor to listen or monitor any call through the web interface in real time.
Yes, QuickRECORD comes with the feature to Record on Demand, Record from Now and Record Entire Call making this application industry complaint with both the standards.
VoIP recording works through port spanning of managed switches from OXO or OXE to the QuickSUITE Server
Yes, QuickSCORE is an add-on module for QuickRECORD with multiple levels for monitoring and quality control.
It includes, but not limited to, the following:
QuickVIEW
Stats can be seen by an entire room through a plasma screen or by the specified personnel through web access.
Yes, reports are available per agent extension.
Yes, multiple groups can be created to streamline processes for different departments or campaigns.
Yes, threshold Alerts can be set-up and the specified tile or statistic will start flickering once the threshold is breached.
QuickIVR
Yes, QuickIVR can be integrated with a third-party database through an integration engine. The information provided or keyed in by the caller can be used to verify the identity or to fetch the relevant information through the third party database.
Unlimited branches can be added to QuickIVR, irrespective if they are horizontal or vertical.
QuickBILLING
Yes, it has a comprehensive Hospitality module with following add-ons:
Yes, it can integrate with PMS.
QuickPOP
QuickPOP integrates with a number of CRMs including Salesforce & Microsoft Dynamics.
Contact us for the list of supported CRMs.
QuickDIAL
Yes, QuickDIAL works with any desktop or web application for quick and error-free dial campaigns.
Yes, you can keep track of logs of any agent.
Rainbow
Yes, we have an array of connectors for Rainbow.
For more information on available solutions and connectors, contact Sales
Yes, QuickBOT was created to cater to real-time updates and monitoring for Rainbow User.
It can be integrated with the following:
General
Amigo Software is a known Application Partner for Alcatel-Lucent for over a decade with an array of certified telephony solutions.
Advantage include, but are not limited to:
For more information on Partner benefits, contact Sales
We are available throughout the year with UK office timings.
Please note we give around the clock support for a certain level of Partnership only.
You can pay online, through the wire or raise a PO. Banks are located in
We don’t require going on the site. Installation & support can be extended through:
