Amigo Timeline

AAPP Certified Application November 2018

QuickRECORD was certified for OXO Connect Evolution

  • First and only certified call recorder for OXO Connect Evolution to date
  • Full IP call recording support with SIP and standard ALE desk phones

Connex 18April 2018

Amigo Software among the main sponsors of Alcatel Lucent Enterprise event for partners

The updated site has an improved content structureNovember 2017

  • Better User Experience through clear navigation
  • Enhanced communication in terms of product knowledge
  • A streamlined process for support and request for quotes
  • Other features such as creating custom solutions

QuickBOT is is a highly available service running in AWSSeptember 2017

  • Service in-the-cloud
  • Empower apps with Rainbow
  • Bespoke Solutions

AAPP Certified ApplicationAugust 2017

QuickIVR has been certified

A completely software based solution with multi-level tree and integration with third-party APIs and a text to speech engine

Benefits include:

  • Customer experience
  • Workflow
  • Time management
  • Self-service
  • Agent cost optimization

Amigo has developed the following with much more in the pipelineApril 2017

  • Rainbow Connectors
  • BOT

Connex Partner EventFeb 2017

Amigo Software was the main sponsor of Alcatel Lucent Enterprise event for partners.

AAPP Certified ApplicationNovember 2016

QuickBILLING was certified

A Call Accounting solution for advanced payment configurations including multi-tariff and multi-carrier management with an option of PMS integration for the hospitality sector

Benefits include:

  • Customer Experience
  • Process Automation
  • Multi-tenancy

AAPP Certified ApplicationMarch 2016

QuickVIEW was certified

A soft wallboard with real-time statistics for ACD groups and agents that can also be displayed on a plasma screen

Benefits include:

  • Improved Customer experience/Engagement
  • Real time analytics
  • Agent monitoring
  • Group monitoring
  • Real time threshold alerts
  • Time management

AAPP Certified ApplicationJune 2014

QuickRECORD was certified

A VoIP, SIP and TDM call recorder with multi-tenancy and an option for quality monitor

Benefits include:

  • PCI-DSS, MiFID II and GDPR Complaint
  • Dispute management
  • Real time agent monitoring
  • Agent training
  • Multi-tenancy
  • Multi-PBX

Amigo was created2004

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