Everything you need from a Screen Based Operator Console at a fraction of the price
Equipped with tools designed to optimise operator’s efficiency and maximise customer satisfaction, this state of the art, operator console comes with on-premise, self-hosted, and cloud deployment setups and flexible pricing options.
Embedded SIP Phone
Advanced Call Controls
QuickSBOC is scalable and easy to manage solution for BPs, SPs and end-users
Advanced call control with call swap, retrieve, hold, camp-on, blind and announced transfers and much more.
Receive important calls first with the option of cherry picking through the web interface.
This feature is most useful when there is a call waiting for more than the average wait time.
Embedded SIP Phone
SIP phone will be made available within the user interface of QuickSBOC
These are configurable and can be used to dial the number of important or relevant personnel quickly, saving time and effort.
Hot keys are used with a single click along with the respective key to access the required information quickly such as contact directory, call history and much more.
Instant Call Recording with OmniPCX RECORD
Harmonised recording and archiving ecosystem with recorded Call history of the caller at Operator’s fingertips
The Supervisor can have a birds eye view in real-time to monitor the operations and call flow with:
Handle a particular Queue Calls in its on best-suited way.
Queue specific Diverts
The following are the scenarios when a divert may take place:
LDAP, AD and Private Directory
The Active Directory (AD) will be accessible from the main user interface with the numbers, names and hot key details.
Currently this application offers English and French as the languages but there are other languages to be incorporated in the future.
Multiple Playback Devices for visually challenged Operators
A key within the user interface so beginners can easily adapt and handle important calls in the best manner.
Supported on OXO, OXE & Rainbow
QuickSBOC can handle up to 250 calls (limitation of PBX) with a web interface
Integrated with ALE Rainbow Platform
QuickSBOC can be integrated with Rainbow to avail real-time monitoring and alerts.
See a quick demo here to find out more.
If you have specific integration requirements with Rainbow, click here to jump to feedback page and our dedicated support team will get back to you asap.
Certification by ALE AAPP in the works
QuickSBOC is not certified as yet, but is expected to gain the certification in the future.
The new Open API interfaces allow us to deliver feature rich, stable and highly scalable call recording platform for our customers globally.
Click here to see latest Interworking report on ALE AAPP website.