Simply the best value, feature rich Quality Monitoring and Agents evaluation using recorded calls.

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QuickSCORE works on any standard Windows 7 PC without any other hardware requirement.

Request a demo | Pricing | FAQs

Run evaluation campaigns, train agents instantly and much more. 

Recorded calls have wealth of data that can be put to use for evaluation of workforce, their training and most importantly to improve customer satisfaction.

QuickSCORE combines rich features and affordability to provide a flexible, cost-effective and profitable solution for the SME market

Custom evaluation forms

Custom

evaluation forms

Instant Training & Fedback

Instant

Training & Fedback

Calls & Agents Scoring

Calls & Agents

Scoring

Web UI

Web UI

for Agents and Supervisors

Key Features

QuickSCORE is scalable and easy to manage solution for BPs, SPs and end-users.

Dashboard_icon

Dashboard

  • Graphical analysis of the scorecards
  • A Super Administrator can view the performance summary of Scorer and Agents
  • A Scorer can view the performance summary of associated Agents
  • Agents can only view their corresponding performance summary on the dashboard
Tutorial_icon

Tutorial

  • Send Instant tutorials within the QuickSCORE Application as well as in a form of an email
  • Assign Call Flags to highlight a remark or an observation
  • The Supervisor/Scorer can provide comments to back the Tutorials
  • The Super Administrator can also view the Tutorials
  • Agents can request a review or add a comment on their respective Tutorials
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Reports

  • Summary Scorecard
  • Average Scorecard
  • Evaluation
  • League Table
  • Tutorial
  • Scorecards Detail
  • Change Reason
Scorecard_icon

Scorecard

  • The Supervisor/Scorer can generate Scorecards
  • Super Administrator and Agents can only view the Scorecards
Questionnaire_icon

Questionnaire

  • Default Questionnaires designed specifically for call centres
  • The Supervisor/Scorer can also create custom Questionnaires according to their needs
Campaign_icon

Campaign

Super Administrator can create and run campaigns for a defined duration with relevant Questionnaire, Agents and Scorers.

Platforms and deployment

Supported on OXO, OXE & QuickRECORD

QuickSCORE works with Windows 7 64-bit 

Web-based interaction interface for all the stakeholders in quality eco-system.

  • Super Administrator
  • Group Administrator
  • Team Supervisor
  • Scorer Access
  • Agent Access

Agents can log in and see their own scorecards and instant tutorials only whereas Scorers can view the agents assigned to them only.

Avail a 45-day trial license with unlimited users

Become a Partner

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Rainbow

Integrated with ALE Rainbow Platform

QuickSCORE provides feature rich monitoring and analytics through Rainbow client application on Mobile and other devices.

See a quick demo here to find out more.

If you have specific integration requirements with Rainbow, click here to jump to feedback page and our dedicated support team will get back to you asap.

AAPP

Certification by ALE AAPP in the works

QuickSCORE is not yet certified, but it is expected to gain on the certified status in the near future.

The new Open API interfaces allow us to deliver feature-rich, stable and highly scalable product for our customers globally.

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