Recorded calls have wealth of data that can be put to use for evaluation of workforce, their training and most importantly to improve customer satisfaction.
QuickSCORE combines rich features and affordability to provide a flexible, cost-effective and profitable solution for the SME market
Training & Fedback
Calls & Agents
for Agents and Supervisors
QuickSCORE is scalable and easy to manage solution for BPs, SPs and end-users.
Super Administrator can create and run campaigns for a defined duration with relevant Questionnaire, Agents and Scorers.
Supported on OXO, OXE & QuickRECORD
QuickSCORE works with Windows 7 64-bit
Web-based interaction interface for all the stakeholders in quality eco-system.
Agents can log in and see their own scorecards and instant tutorials only whereas Scorers can view the agents assigned to them only.
Integrated with ALE Rainbow Platform
QuickSCORE provides feature rich monitoring and analytics through Rainbow client application on Mobile and other devices.
See a quick demo here to find out more.
If you have specific integration requirements with Rainbow, click here to jump to feedback page and our dedicated support team will get back to you asap.
Certification by ALE AAPP in the works
QuickSCORE is not yet certified, but it is expected to gain on the certified status in the near future.
The new Open API interfaces allow us to deliver feature-rich, stable and highly scalable product for our customers globally.