Software based text-to-speech IVR for OXO and OXE

QuickIVR works on any standard Windows 7 & 10 PC without any other hardware requirement.

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An IVR with an option of third-party integration designed for Alcatel Lucent Enterprise Phone Systems, OXO & OXE

Traditional IVR systems require expensive and purpose-built media cards to play audio. This makes them inefficient when business is growing and complex IVR flows are needed.
QuickIVR is a state-of-the-art IVR solution from Amigo Software. It is a completely software based solution that doesn’t require media cards. This makes it cost-effective and scalable solution for small to medium
enterprises.
QuickIVR comes with an intuitive web based user interface that allows users to develop smart, effective and professional Voice Responses without having to install management software on the PC.

Multi-level &

Multi-customer support

No Hardware

or media card needed

Design it yourself

(Reduced effort for BPs)

Third Party

integration

Key Features

QuickIVR is scalable and easy to manage solution for BPs, SPs and end-users.

Multi-site and multi-customer IVRs

Multi-Level IVR tree
Welcome message support for each site
Loop voice prompts (if not transferred)
Terminate / redirect options if no response

Voice Prompts navigation

Forward and backward
Direct transfer to Agents via extension input
Transfer caller to Pilots/ACD Groups

Integration

Integration with third-party APIs
Text-to-speech integration

Reporting

Call History/ Audit trail

Platforms & deployment

Supported on OXO, OXE & Rainbow

No hardware or media cards needed for expansion

Integration with third-party APIs : This allows QuickIVR to fetch data from the third party database and play the data through a text to speech server

Multi-tenancy: This comes as a standard feature within the QuickSUITE and caters to multiple Sites

Avail a 45-day trial license with unlimited users

Become a Partner

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Rainbow

Integrated with ALE Rainbow Platform

QuickIVR provides feature rich monitoring and analytics through Rainbow client application on Mobile and other devices.

See a quick demo here to find out more.

If you have specific integration requirements with Rainbow, click here to jump to feedback page and our dedicated support team will get back to you asap.

AAPP

A Certified product by ALE AAPP

QuickIVR is a rigorously tested product in ALE AAPP labs. It was first tested and certified in 2017.

The new Open API interfaces allow us to deliver feature rich, stable and highly scalable call recording platform for our customers globally.

Click here to see latest Interworking report on ALE AAPP website.