Voice recording has always been a sophisticated and expensive application, until now. QuickRecord has been designed for a VoIP environment to provide basic call recording. To satisfy demand, we have also included a SuperAgent which has the silent monitor or silent intrude capability.

Amigo has launched a Blue Box which used in conjunction with the ECS will record TDM as well as IP with extension information that is 100% accurate.

This soft wallboard transforms ACD on the A-L platforms into a real call centre. The application takes the same performance statistics that are on old fashioned LED displays and presents them as a PC based application on a Plasma monitor. Amigo is also providing a bespoke report writing service for new reports.

Research shows that people respond more quickly to a sms than any other form of communication. So now, here are all of the benefits of sms wrapped up specifically for the SMB on the IP Touch phones with QWERTY keyboards. Whether you are a garage, a dentist or a sales manager, this will improve the way you do business.

The concept of taking a popular contact management database record and popping it onto a computer screen is now a well known concept, but we are now taking this basic principal and integrating it with the Alcatel-Lucent IP Touch handsets. Instead of popping the record, we are extracting the data and displaying it on the phone. In addition we are also building in a one button dial-out feature by name.

Click to Dial is all very well when you pre-define the application but QuickDial provides the same functionality from any windows application. All you do is to highlight the number with a mouse, hit the hotkeys and the number is automatically dialled out. Email signatures and Google pages are very common applications from which to dial.

Designing a telephone handset that can communicate like a door entry system is nothing new. After all this is simply one end point talking to another. But using the xml screen on the IP Touch Phone as the visual display for two IP Cameras is something quite extraordinary. No proprietary end point device is required, just an Alcatel-Lucent IP handset.

There are many sophisticated outbound diallers from power to predictive, but this is the simplest of all. Simply import records to QuickCampaign and the application will feed one call after another down to an IP handset. Busy and unanswered calls can be rescheduled and wrap up codes are available too. Its a low cost, mass market preview dialler.